Return & Refund Policy

Returns are accepted in accordance with this Return & Refund Policy and applicable consumer protection laws.

NiS Tech Store was established in 2017 and provides electronics, technology products, accessories, home products, and related goods to customers internationally.

We want you to be satisfied with your purchase. If you experience a product quality issue or receive an incorrect or damaged item, please contact us as soon as possible so that we can review the issue and assist you.

If you are dissatisfied with your order due to a product quality issue, you may request to return the item for a refund of the purchase price, excluding applicable shipping costs.

To be eligible for a return, the item must:

Be in the same condition as when you received it;
Be unused, unworn, and undamaged;
Include its original packaging and tags, where applicable; and
Be accompanied by your receipt, order number, or other proof of purchase.

Spare Parts

Spare parts cannot be returned after they have been installed on a mobile phone or other device and are confirmed to be functioning properly.

If you are unsure whether a spare part is compatible with your device, please contact us before installation.

How to Request a Return

To request a return, please contact us at:

Email: info@nis-store.com

Please provide your order number and a description of the reason for the return. Photos or videos may be requested where necessary to help us evaluate a product issue.

If your return request is approved, we will provide you with instructions regarding the applicable return address and shipping procedure.

Items returned without prior authorization may not be accepted.

You can contact us at any time regarding questions about returns or refunds:

info@nis-store.com

Change-of-Mind Returns

If you wish to return an item because you have changed your mind, ordered the wrong product, or no longer require the item, and the return is otherwise permitted under applicable law, you are responsible for arranging and paying the return shipping costs.

NiS Tech Store does not provide prepaid return labels for change-of-mind returns unless otherwise agreed.

The returned product must be in its original condition, unused and complete with its original packaging and accessories.

Any applicable shipping costs, customs charges, duties, taxes, or other costs associated with returning an item may be the customer's responsibility unless otherwise required by applicable law.

Damages and Issues

Please inspect your order as soon as you receive it.

The product is defective;
The product was damaged during transportation;
You received the wrong product;
Parts or accessories are missing; or
The product does not correspond to your order.

Please provide your order number together with clear photos or videos showing the issue. This will allow us to evaluate the situation and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, replacement part, repair, store credit, refund, or another appropriate solution.

Items Damaged in Transit

If your parcel or product appears to have been damaged during transportation, please accept the parcel where possible and contact us within 7 working days of delivery.

To help us file a claim with the carrier and investigate the issue, please provide:

Photos of the front and back of the shipping package;
Photos or video showing the damaged product;
Photos or video showing the damaged or defective part;
Photos showing the condition of the internal packaging, where relevant; and
Your order number and delivery information.

Our customer service or sales team may contact you for additional information or evidence if required.

Please keep the original packaging until the issue has been resolved, as the carrier or insurance provider may require it for a claim.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants;
Custom-made, personalized, or specially ordered products;
Products that cannot be resold for hygiene or safety reasons after opening or use;
Hazardous materials, flammable liquids, or gases, where applicable;
Products that have been modified, damaged, or improperly installed by the customer;
Spare parts that have already been installed and are functioning properly; and
Gift cards.

Some products may also be subject to specific manufacturer or product-category return conditions.

If you are unsure whether your product is eligible for return, please contact us before sending anything back.

Exchanges

If you would like to exchange an item for a different product, the fastest solution is generally to return the original item, where eligible, and place a separate order for the replacement product.

Any return must first be approved by NiS Store.

Additional shipping costs may apply to the replacement order.

European Union 14-Day Cooling-Off Period

For customers in the European Union, statutory consumer rights may provide a 14-day right of withdrawal for eligible distance purchases.

Where this statutory right applies, you may cancel your purchase within 14 days of receiving the goods, without providing a reason.

The statutory right of withdrawal is subject to applicable EU consumer protection legislation and its exceptions.

Where you exercise a valid statutory right of withdrawal, you must take reasonable care of the goods and return them in accordance with the applicable legal requirements.

For change-of-mind returns under the statutory withdrawal right, the customer may be responsible for the direct cost of returning the goods, where permitted by applicable law and where the customer was informed of this responsibility.

Certain categories of goods may be excluded from the statutory right of withdrawal under applicable law, including certain personalized goods, sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, and other legally specified exceptions.

Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If the refund is approved, the applicable amount will be refunded using the original payment method, unless otherwise agreed or required by applicable law.

We generally process approved refunds within 10 business days after the return has been inspected and approved.

Please note that the time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Estimated processing times may include:

NiS Tech Store account/store balance: Generally processed promptly after approval
PayPal: Generally processed promptly after approval, subject to PayPal processing
Credit/debit card: Generally processed promptly after approval, subject to the card issuer
Bank transfer: Usually 3–7 business days, depending on the receiving bank

International transactions may take longer to complete due to banking procedures, currency conversion, payment-provider processing, or other circumstances outside our control.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

info@nis-store.com

Refund Amount

Unless otherwise required by applicable law, refunds are generally issued for the eligible purchase amount.

Original shipping charges may be non-refundable where the return is due to a change of mind or another reason unrelated to a product defect.

For defective, damaged, incorrect, or otherwise qualifying returns, we will review the circumstances and determine the appropriate refund or remedy in accordance with applicable law.

Customs duties, import taxes, brokerage fees, and other international charges may be non-refundable where these amounts have already been paid to third parties or government authorities.

Return Shipping

For returns caused by a product defect, incorrect item, or other issue attributable to NiS Store, we will review the circumstances and, where appropriate, provide instructions regarding return shipping.

For change-of-mind returns or returns for reasons unrelated to a product defect, the customer is responsible for arranging and paying the return shipping costs, unless applicable law requires otherwise.

Please do not send products to an address other than the return address provided by NiS Store.

Product Compatibility

For electronics, spare parts, accessories, and other products where compatibility is important, customers are responsible for checking product specifications and compatibility before installation or use.

If you need assistance confirming compatibility, please contact us before purchasing or installing the product.

Once a spare part has been installed and is working correctly, it may no longer be eligible for return.