NiS Store was established in 2017 and supplies electronics, technology products, accessories, home products, and related goods to customers worldwide.
We work with international warehouses, logistics providers, carriers, and fulfillment partners to provide shipping options based on product availability, destination, warehouse location, and shipping method.
Destinations
We ship to many countries and regions worldwide. However, certain products may be subject to shipping restrictions, import regulations, carrier limitations, or other destination-specific requirements.
If an order cannot be shipped to your selected destination, we will contact you and, where possible, offer an alternative shipping solution.
Please provide your complete and accurate delivery address, preferably in English or using internationally recognized address formatting. This helps shipping carriers process and deliver your parcel correctly.
For some destinations, we may also require a valid telephone number or additional delivery information.
Shipping Costs
Shipping costs vary depending on factors including:
- Product type and weight
- Destination country or region
- Selected warehouse
- Shipping method
- Package dimensions
- Carrier and logistics service
- Applicable remote-area or special handling charges
The available shipping methods and estimated shipping costs are normally displayed on the product page and/or during checkout.
To check the applicable shipping cost:
- Select the correct Country/Region on the Site.
- Select the available shipping method.
- Review the estimated shipping cost shown on the product page or during checkout.
The shipping cost displayed at checkout represents the current estimated shipping rate available for the selected destination and shipping method.
In some circumstances, the actual shipping cost may be higher than the initial estimate, for example because of remote-area surcharges, oversized packages, special handling requirements, carrier adjustments, or destination-specific restrictions.
If an additional shipping charge is required, we will contact you and request your confirmation before proceeding where applicable.
Shipping From Different Warehouses
NiS Store operates with access to stock and fulfillment facilities in different regions, including China, the United Kingdom, the United States, and the European Union, depending on product availability.
The shipping origin may vary by product and destination.
A product may be shipped from:
- China
- United Kingdom
- United States
- European Union
- Another available international fulfillment location
The applicable shipping origin may be shown on the product page or confirmed by our customer service team.
If a product is not available in a warehouse closest to your destination, it may be shipped from another available location.
Duties & Taxes
International orders may be subject to import duties, customs fees, VAT, sales tax, brokerage charges, or other taxes and fees imposed by the destination country.
The amount and applicability of these charges depend on the laws, regulations, customs procedures, product classification, declared value, and import requirements of the destination country.
Unless specifically stated otherwise during checkout, customs duties, import taxes, and other destination-specific charges are generally not included in the product purchase price or standard shipping charge.
Where applicable, such charges may be collected by the destination country's customs authority, the carrier, or another authorized service provider.
Customers are responsible for understanding the import requirements applicable to their country and for paying any duties, taxes, or other charges that are legally payable by the recipient.
NiS Store cannot guarantee the amount of customs duties or taxes that may be assessed by the authorities in the destination country.
European Union Orders
EU orders may be subject to applicable EU VAT and customs rules.
Where VAT is collected by NiS Store at checkout under an applicable scheme, we may provide the required tax information or documentation to the carrier or relevant authorities.
Where VAT, customs duties, or other charges are not collected at checkout, they may be payable by the customer upon importation.
Customers should check the applicable rules in their country before placing an international order.
Customs Clearance
Customs authorities may inspect or hold shipments for documentation, valuation, product classification, security checks, or other reasons.
Such procedures may cause delivery delays.
NiS Store is not responsible for delays resulting from customs inspections, customs clearance procedures, government restrictions, or other circumstances outside our reasonable control.
Delivery Time
The total delivery time generally consists of:
Lead time + Shipping time = Estimated delivery time
Lead Time
Lead time is the period between receiving and processing your order and dispatching the product.
For many products, lead time is approximately 1–5 business days, although the actual processing time may vary by product and warehouse.
The applicable processing or lead time may be shown on the product page.
Shipping Time
Shipping time is the period between dispatch and delivery.
International shipping commonly takes approximately 15–20 business days, depending on the destination, shipping method, carrier, customs procedures, and other circumstances.
Some shipments may arrive sooner, while others may take longer.
Delivery Estimates
All delivery dates and time periods provided on the Site, during checkout, or by our customer service team are estimates and are not guaranteed, unless expressly stated otherwise.
Delivery may be affected by circumstances including:
- Customs clearance
- Customs inspections
- Weather conditions
- Flight or transportation disruptions
- Carrier delays
- Public holidays
- Remote-area delivery
- Incorrect or incomplete address information
- Import restrictions
- High shipping volumes
- Unexpected logistics disruptions
- Events beyond our reasonable control
If a shipment experiences a significant delay, please contact us so that we can check its status with the relevant carrier.
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
Tracking
Where tracking is available, we will provide tracking information after your order has been dispatched.
You can use the tracking information to monitor the progress of your shipment.
Tracking information may take some time to become active after dispatch, particularly for international shipments.
Once a parcel has been transferred to the carrier, tracking updates are generally controlled by the carrier and may not appear continuously during transportation or customs processing.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Please carefully check:
- Recipient name
- Street name and number
- Apartment, unit, suite, or building number
- City
- State, province, or region
- Postal/ZIP code, where applicable
- Country
- Telephone number
If an order has not yet been dispatched and you need to correct your address, please contact us as soon as possible.
Once an order has been shipped, changing the delivery address may not be possible and may result in additional carrier charges.
NiS Store is not responsible for delivery problems resulting from incorrect, incomplete, or outdated address information provided by the customer.
Failed Delivery and Unclaimed Parcels
If a parcel cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the parcel, unpaid customs charges, or other circumstances attributable to the recipient, additional shipping or return costs may apply.
If a parcel is returned to us, we will contact the customer where possible to determine whether the parcel can be reshipped.
Additional shipping costs may be required before reshipment.
Any refund will be handled in accordance with our Return & Refund Policy and applicable law.
Insurance and Loss or Damage During Transportation
Shipping services and carriers may provide different levels of liability or insurance coverage.
Where shipping insurance is available, customers may have the option to purchase additional coverage for eligible shipments.
The terms, conditions, exclusions, and limits of any insurance coverage are determined by the relevant insurance provider or carrier.
If you purchase shipping insurance through or in connection with NiS Store and your shipment is lost or damaged, please contact us so that we can assist with initiating the applicable claim.
Any reimbursement or replacement related to an insurance claim is subject to the carrier's or insurer's investigation and approval.
Packaging
Products are carefully packaged for international transportation using packaging appropriate for the product and shipping method.
Packaging may vary depending on the product, warehouse, carrier, and destination.
We may use standard export packaging, protective materials, cartons, or other appropriate packaging solutions.
Items Damaged in Transit
Please inspect your parcel as soon as possible after delivery.
If the package or product is visibly damaged, we recommend accepting the parcel where possible and contacting us within 7 working days of delivery.
To help us investigate the issue and, where applicable, submit a carrier claim, please provide:
- Photos of the front and back of the shipping package;
- Photos or video showing the damaged product;
- Photos or video showing the damaged or defective part;
- Photos showing the internal packaging and protective materials; and
- Your order number and relevant delivery information.
Our customer service or sales team may contact you for additional information or evidence.
Please keep the original packaging until the matter has been resolved, as it may be required for a carrier or insurance claim.
Warranty Service and Repairs
Where a product is covered by a manufacturer's warranty or NiS Store warranty, warranty service may be available for qualifying defects.
Unless a different warranty period is specified for a particular product, NiS Store generally provides warranty assistance for eligible products for up to 1 year from the date of receipt, subject to the applicable product warranty terms and exclusions.
To request warranty service, please contact us and provide:
- Order number
- Product name or model
- Description of the problem
- Photos and/or videos showing the issue
- Any other information reasonably required to diagnose the problem
After reviewing the evidence and confirming that the issue qualifies for warranty service, we may provide instructions for returning the product for repair, replacement, or another appropriate remedy.
Warranty coverage may not apply to damage caused by:
- Accidental damage
- Water or liquid damage
- Misuse or abuse
- Incorrect installation
- Unauthorized modification or repair
- Normal wear and tear
- Failure to follow product instructions
- Use outside the manufacturer's specifications
The applicable warranty terms for a specific product may vary and may take precedence over the general information in this section.
Personal Information and Returned Products
Before returning a phone, tablet, computer, storage device, or another product that may contain personal information, customers are responsible for:
- Backing up their personal data;
- Removing personal accounts where possible;
- Removing SIM cards and memory cards;
- Erasing personal information; and
- Resetting the device where appropriate.
NiS Store is not responsible for personal information, files, accounts, passwords, contacts, photographs, or other data left on a returned product.
Repair, replacement, testing, resetting, or servicing may result in the deletion or loss of information stored on the product.
Customers should retain their own backup copies before sending a product to us.
Contact Us
If you have questions about shipping, delivery, customs, tracking, warranty service, or damaged shipments, please contact us:
Email: info@nis-store.com
We will do our best to assist with shipping and delivery questions and work with the relevant carrier or fulfillment partner where necessary.
NiS Store — Global Sourcing. International Stock. Reliable Delivery.